Customer Service Manager
Customer Service Manager (non call center) Position Duties and Activities Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Manages the order processing and logistics teams; including the purchasing function Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes Manages the company s online Chat Tool for customer support Manages key customer support functions during all phases of the company s launch of new ERP and CRM programs; offers continuous support of these programs to maximize effectiveness Strong awareness to qu
ality customer service and customer service protocols Working knowledge and practical application for quality control, process improvement, process management, decision making Experience in Customer Service Management and logistics High Proficiency with Word, Excel, PowerPoint Experience with order processing Self-motivated to assume responsibility of problems and drive to obtain closure leading to customer satisfaction Capable of keeping the customer and the Service team informed about progress through proper utilization of communication tools such as the CRM software Strong verbal and written communication skills to interface with various internal and external customers Able to cooperate and communicate within a team environment 5
years personnel management experience in a customer service (non call -center) oriented environment Good oral and written communication skills Good presentation skills and computer competency Self-motivated and highly driven with ability to work independently Ability to thrive in a fast paced environment Results oriented with a high capacity to multi task Apply Now:
http:
//careeralerts.co/customer-service-manager-11Estimated Salary: $20 to $28 per hour based on qualifications.
ality customer service and customer service protocols Working knowledge and practical application for quality control, process improvement, process management, decision making Experience in Customer Service Management and logistics High Proficiency with Word, Excel, PowerPoint Experience with order processing Self-motivated to assume responsibility of problems and drive to obtain closure leading to customer satisfaction Capable of keeping the customer and the Service team informed about progress through proper utilization of communication tools such as the CRM software Strong verbal and written communication skills to interface with various internal and external customers Able to cooperate and communicate within a team environment 5
years personnel management experience in a customer service (non call -center) oriented environment Good oral and written communication skills Good presentation skills and computer competency Self-motivated and highly driven with ability to work independently Ability to thrive in a fast paced environment Results oriented with a high capacity to multi task Apply Now:
http:
//careeralerts.co/customer-service-manager-11Estimated Salary: $20 to $28 per hour based on qualifications.
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